Return & Exchange Policy

1. Eligibility for Returns

• Items must be returned within 2 days of delivery.
• Products must be unused, unwashed, and in their original packaging with tags intact.
• Items purchased on sale or as part of special promotions may not be eligible for returns (refer to specific product terms).

2. Return Process

• To initiate a return, contact our customer support at info@safiya.in or 9938062586 with your order details.
• Once your return is approved, you will receive shipping instructions.
• The customer is responsible for return shipping costs unless the product received was defective or incorrect.

3. Refund Policy

• Refunds will be processed once the returned item is inspected and approved.
• The refund will be credited in the original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to a defect or incorrect item.

4. Exchanges

• If you need a different size or color, we offer exchanges based on stock availability.
• Exchange requests must be made within 24 hours of receiving the order.
• Replacement should be raised within 24 hours, and the replaced product will be delivered within 5-7 days.

5. Non-Returnable Items

• Customized or personalized products.
• Intimate apparel (e.g., undergarments) for hygiene reasons.
• For any further questions regarding returns and refunds, please contact us at:

📧 Email:safia@gmail.com

📞 Phone: +91 9938062586